1.000 + 1 reasons to travel with us !

Celebrate with us !

600 months
18.250 days
438.000 hours

and we keep going forward !

We thank you for your trust and for your support !

years
2019 A New Year for the Greek Ferries! We sum up experiences…since 1995!

We kept all our promises and..we continue!

This new year just like last year we will answer all your emails
and questions within 3 working hours, in your language!
English, French, German, Italian, Spanish, Dutch,
Turkish and Greek!
Languages we speak fluently!

In 2020 we hope to be even better, even more efficient
and faster in our services!
That will always be our goal!

We compete with ourselves!

We promise you!

We wish you many pleasant trips!
The Greekferries Club Team

Each year, more and more travelers choose Greekferries Club !

The number of our website visitors increases day by day, every by month, all year round.

It is our pleasure to share the secrets of our success with you and thank you for your trust and preference in our services.

In 2018, our websites welcomed 10.000.000 visitors!
That is an average of 27.000 people a day all year round!

Our webpages are always up-to-date with all ferry schedules to Greece and the Greek islands, offering booking services to over 200.000 passengers travelling with us every year.

Thank you for your support.

The visitors of our websites in a graph of the last 3 years.

Website Traffic Statistics

JANFEBMARAPRMAIJUNJULAUGSEPOCTNOVDEC
2016413412442080604142612736668832721087794065720102683183523278466794421532
2017620433681321736842780623802899862356924065811378782309689256562461632087
201870895476425690125692514096125410031571027606935611896524745624665982685240
Year by year the number of our customers increases!

Your trust in us, urges us, forces us, to evolve and become better!

Our target is:

The services we provide must match the money you pay us as well as exceed your expectations.
We always keep our promises!

For many years now, we assist you in your own language! Our staff, our valued associates, a team with many years of experience in ferry travel and reservations, replies to your emails in your own language at mother tongue level. (English, German, Italian, Dutch, French, Spanish, Turkish and Greek.)

See how many passengers travel with Greekferries Club each year !

Become a member of the biggest travel club in Greece !

Benefit from the offers, discounts and privileges enjoyed by all Greekferries Club members!
Travel with us and... win !

No matter which ferry company or ferry you choose for your trip…
you always win with Greekferries Club!

Become a Member today !
No registration or annual fees! No subscriptions!
No hidden charges! No cost whatsoever!

Learn more and... tell your friends !

www.bonuspermile.gr

Our members are over 300.000 and counting!

7th consecutive year, Νr 1 Partner of Minoan Lines !
2008-2014

We thank you all!

We would like to thank all our members and our esteemed clients, -everyone who contributed with their unwavering trust in our services- and helped us reach the point where “Greekferries Club sa” has been awarded for the 7th consecutive year by Minoan Lines
as their:

«Top Sales Associate for
individual passenger and vehicle ticket sales
on the company’s international lines»

20 Years continuous Cooperation (1994-2014)
with Superfast Ferries and Blue Star Ferries!
20
YEAR
PARTNERSHIP

From 1994 and for almost 15 years our company Greekferries Club, cooperated as a premium sales agent (central agent) of Superfast Ferries and Blue Star Ferries
in Crete. We continue our excellent cooperation to this day with the company’s new joint venture with Anek Lines.

Milestones. Greekferries Club offers unique services !
Since2017
WE PRODUCE OUR OWN ENERGY FROM THE SUN!

Finally ... we did it! Despite the economic crisis in Greece our company "Eco World SA – Greekferries Club" succeeded to...beat the bureaucracy in our country after long persistent efforts. We got licensed and installed solar panels in our building's roof. Enough to produce the energy we consume from the sun.
See more at https://greekferries-club.gr/company/ecology/.

20162017
NEW SERVICE

One-day excursion cruises throughout Greece. The planning of a new service has begun and we hope it will be available for everyone soon. Our aim is to help enrich your holiday with experiences, adventures, fishing, swimming and adding fantastic photos to your photo album. You will travel to unique destinations and virgin beaches that you cannot see when traveling by car.
All this here: www.greek-cruises.gr. When it is ready.

2015 NEW SERVICE

Our clients now have access to their booking and travel details wherever they are. With our new service MY RESERVATION they can view, print our or email their booking confirmation whenever they need.

2015 NEW PARTNERSHIPS

Our company Greekferries Club has built its privately owned office building (approx 1000sq.m) Unfotunately, our offices are no longer large enough to accommodate all the associates we need to support our growing clientele and all our services. Instead of expanding our office spaces, we decided to create Affiliate Partnerships. We offer a rewarding commission-based cooperation scheme to anyone connected to travel and tourism in Greece and is interested in working with us.
Learn more here: www.greece-unlimited.com

2014 COMBINATION OF NEW SERVICES

We extend our services, booking and issuing ferry tickets, both outside Greece and to the Greek islands. We now operate throughout the whole Mediterranean.
See more at our site: ferries-booking.com.

2013 EXPANDING OUR SERVICES

We extended our ferry booking services to the entire Mediterranean! Our members and clients can now travel with us to Spain, Morocco, Tunis, France, Italy etc. Through our new website
ferries-booking.com. One more service for schedules, availability and online ferry reservations!

2012 WEB SERVICES

Complete online services for your travel by ferry. Availability and ticket prices for all international and domestic ferry routes, with all ferry companies. Instant information in real time!

2011 FROM 12 to 6 HOURS!

We succeeded to reduce our average response time from 12 hours in 2008 to only 6 hours!
Today our average response time is only 3 working hours!

2010 BONUS per MILE

A brand NEW Member Loyalty Reward Programme by Greekferries Club! Our Bonus per Mile members collect ‘nautical miles’ every time they book with us and these miles convert into bonuses and money. Learn more here: www.bonuspermile.gr

2009 PASSENGER TO PASSENGER

Passengers that travelled by ferry to Greece and the Greek islands comment and rate the services
and facilities of the ferry companies they used.

2008 GREEKFERRIES TRAVELERS TOOLS

When arriving in our websites, visitors can find all the information they need for their trip from
our compare rates system. By specifying their travel dates and routes they can see all departures,
by all ferry companies, including schedules and prices per ferry and ferry company. All at a glance!
We created an automatic price comparison engine for your ferry reservations!

Changes & Cancellations

Please select the question relating to your query.

If you made your reservation through our online booking system, please send us an email with the changes you require. If you were assisted with your booking by one of our associates, please send them a direct email for the alteration.

In either case, when contacting us in writing or by phone, please remember to quote your client number, your reservation code or your Bonus per Mile card number.

Please note that there is a changing fee for every change made to a your reservation:

Reservations
with total cost
Greekferries Club – Changing Fee
Non-Members Bonus per Mile members -50%
Up to 200 € 20 € 10 €
From 200 € 30 € 15 €

To proceed with the modification of your booking, the above changing fee has to be accepted.

Cancellations and refunds are subject to the cancellation policy of the ferry company you chose to travel with. In general, the closer to the departure date you cancel, the smaller your refund will be.

If you wish to proceed with a cancellation, please inform us as soon as possible. You can send your request for cancellation to our main email or directly to the associate that assisted you with your reservation. In either case, please remember to quote your client number, your reservation code or your Bonus per Mile card number.

From the refundable amount, Greekferries Club SA withholds a 10% cancellation fee.

Please note that service fees and delivery fees are not refundable.

All refunds are made based on the payment method you had selected. If you paid by credit card, the refund will be made to your card. If you paid by bank transfer, you will be asked to provide your account’s IBAN & BIC for the refund.

Cancellations:

  • Up to 14 days before departure date: 100% refund on tickets value.
  • Up to 7 days before departure date: 75% refund on tickets value.
  • Up to 12 hours before departure date: 50% refund on tickets value.
  • Cancellations made in less than 12 hours before departure are NOT entitled to a refund.
  • Tickets can be cancelled only by the issuing agency thereof.
  • Tickets can NOT be cancelled over the phone.

Passengers canceling their reservations are liable to the cancellations fees as follows:

  • 100% Up to 14 days before the departure.
  • 75% Up to 7 days before the departure.
  • 50% Up to 12 hours before the departure.
  • No refund is given for cancellations 12 hours before the departure.

- Tickets can be made OPEN until 1 hour before the departure and are valid for one year from the original day of issue.
- Economy Discount tickets cannot be cancelled or refunded.

Depending on the time of cancellation before the departure the ticket price is refunded as follows:

HIGH SEASON: 18/12/2020-07/01/2021, 12/03/2021-15/03/2021, 23/04/2021-10/05/2021, 14/06/2021-12/09/2021

  • Up to 14 days prior to departure: Tickets are canceled without charge or are converted into open date tickets or for another departure date.
  • From 13 to 7 days prior to departure: 25% cancellation fees or are alternatively converted into open date tickets or for another departure date.
  • From 6 days up to 2 hours prior to departure: 50% cancellation fees or are alternatively converted into open date tickets or for another departure date.
  • 2 hours before and up to the departure: 50% cancellation fees, tickets cannot be converted into open date and no change of date is possible.
  • After the departure: Tickets cannot be canceled or converted into open date and no change of date is possible.

LOW SEASON: (all other dates)

  • Up to 1 hour before departure: Tickets are canceled without charge or are converted into open date.
  • 1 hour prior to departure and up to the departure: 50% cancellation fees, tickets cannot be converted into open date and no change of date is possible.
  • After departure: Tickets cannot be canceled or converted into open date and no change of date is not possible.

Open date tickets are valid for one year from the original issue date. In order for the refund to be made the canceled tickets must be returned to the agency.

Passengers canceling their reservations are liable to the cancellations fees as follows:

  • From the date of issue up to 20 days prior to departure: No cancellation fees.
  • From 19 days up to 48 hours prior to departure: 20% cancellations fees.
  • From 48 hours up to the 24 hours before departure: 50% cancellation fees.
  • On the day of departure or failure to travel (no show): 100% cancellation fees.

Refunds: Are made only by the issuing travel agent.

Reservations including the 20% Early Booking discount may be changed or cancelled without fees until 31th May. After this date the booking cannot be cancelled, however tickets can be changed or made open, by paying the price difference towards the standard price. Any applicable fees by Greekferries Club are independent.

Reservations including the 15% Spring Offer discount may be changed or cancelled without fees until 30 June. After this date the booking cannot be cancelled, however tickets can be changed or made open, by paying the price difference towards the standard price. Any applicable fees by Greekferries Club are independent.

Adriatic Lines

  • From the date of the ticket issue and up to 22 days before the scheduled departure, the fare of the ticket is fully refundable.
  • From 21 days up to 8 days before the scheduled departure: 80% refund.
  • From 7 days up to 24 hours before the scheduled departure: 50% refund.
  • Less than 24 hours prior to departure: the fare is not refunded. Tickets can only be converted to Open date tickets or to another departure date. If further cancelation is requested then the refund is calculated based on the original travel date.
  • Tickets can be refunded only by the issuing agency.

Domestic Routes (Piraeus-Chania or Heraklion)

HIGH SEASON: (18/12/20-06/01/21, 12/03/21, 15/03/21, 23/04/21-09/05/21, 18/06/21, 21/06/21, 25/06/21-05/09/21)

  • Up to 14 days prior to departure: Tickets are canceled without charge or converted to open date tickets or for another departure date.
  • From 13 up to 7 days prior to departure: 25% cancellation fees or converted to open date tickets or for another departure date.
  • From 6 days up to 2 hours prior to departure: 50% cancellation fees or converted to open date tickets or for another departure date.
  • 2 hours before and up to the departure: 50% cancellation fees, tickets are not converted to open date and no change of date is possible.
  • After departure: Tickets cannot be canceled or converted to open date and no change of date is possible.

LOW SEASON: (All other dates)

  • Up to 1 hour prior to departure: Tickets are canceled without charge or converted to open date tickets or for another departure date.
  • 1 hour before and up to the departure: 50% cancellation fees, tickets are not converted to open date and no change of date is possible.
  • After departure: Tickets cannot be canceled or converted to open date and no change of date is possible.

OPEN DATE TICKETS: Open date tickets are canceled without charge only when they originally have been issued as open date tickets. When converted to open date, the date when the ticket was made open is taken as the cancellation date and any refund is made with reference to the original travel date.

  • Full refund of the ticket value is granted for cancellations up to 1 day before departure.
  • On the day of departure, tickets cannot be cancelled, they can only be made open for travel on a later date.

  • 100% Up to 14 days before the departure.
  • 75% Up to 7 days before the departure.
  • 50% Up to 12 hours before the departure.
  • No refund is given for cancellations 12 hours before the departure.
  • Tickets can be made OPEN until 1 hour before the departure.

CYCLADES - DODECANESE - N. AEGEAN - SPORADES

HIGH SEASON: 23/04/21-09/05/21 & 11/06/21-26/09/21 (*)

  • 7 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • From 7 days and up to 4 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • 4 hours prior and up to the departure: 50% cancellation fees must be paid.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

(*) For the period 23/04/21-01/05/21 & from 17/06/21-19/06/ for all departures from Piraeus, Lavrio, Volos & Kavala and for the period 02/05/21-09/05/21 & 21/06/21-22/06/21 for all departures to Piraeus, Lavrio, Volos & Kavala, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure. From 14 days and up to 7 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date. Τhe above applies to all in between routes as well.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

  • 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets.
  • From 3 days and up to 1 hour prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • 1 hour prior and up to the departure: 50% cancellation fees must be paid.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS:

  • Open date tickets are cancelled without charge when they have been originally issued as open.
  • For tickets that have been converted to open date the cancelation policy of the original tickets applies.

SARONIC ROUTES

HIGH SEASON: 23/04/21-09/05/21 & 11/06/21-26/09/21 (*)

  • 4 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets or for another departure date.
  • From 4 days and up to 2 hours prior to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • 2 hours prior and up to the departure: 50% cancellation fees must be paid.
    In Piraeus-Aegina-Agistri route, tickets can be converted to open date tickets or for another departure date, up to the departure.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

(*) For the period 23/04/21-01/05/21 & από 17/06/21-19/06/21 for all departures from Piraeus and for the period 02/05/21-09/05/21 & 21/06/21-22/06/ for all departures to Piraeus, tickets are cancelled without charge or converted to open date tickets or for another departure date, 14 days prior to departure. From 7 days and up to 4 days prior to departure, a 25% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date. The above applies to all in between routes as well.

LOW SEASON: All other dates except those mentioned in HIGH SEASON

  • 3 days prior to departure: Tickets are cancelled without charge or can be converted to open date tickets.
  • From 3 days and up to departure: A 50% cancellation charge is applied or alternatively tickets can be converted to open date tickets or for another departure date.
  • After departure: Tickets cannot be cancelled or converted to open date tickets or to travel another date.

OPEN DATE TICKETS:

• Open date tickets are cancelled without charge when they have been originally issued as open.
• For tickets that have been converted to open date the cancelation policy of the original tickets applies.

The passengers can cancel or replace their tickets and get a partial or full refund depending on the date of cancellation.

  • 7 days prior the departure of the ship: Tickets are cancelled without charge.
  • Alternatively, the passenger is given the possibility to convert these tickets into Open Date (Open) in order to use them on a future trip, provided that the request has been made before departure.
    The passenger may convert a ticket to open date ticket until one hour prior the departure of the vessel (the departure date/time that appears on the ticket). The open date ticket then will be valid for a period of one year from the initial travel date that appears on the ticket.
  • After the vessel's departure tickets cannot be cancelled, cannot be converted to Open Date (Open) and cannot be transferred to another date.
  • Tickets cannot be cancelled via telephone. Tickets can be cancelled or converted only by the issuing travel agent.

Passengers canceling their reservations are liable to the cancellations fees as follows:

  • From the date of issue up to 20 days prior to departure: No cancellation fees.
  • From 19 days up to 48 hours prior to departure: 20% cancellations fees.
  • From 48 hours up to the 24 hours before departure: 50% cancellation fees.
  • On the day of departure or failure to travel (no show): 100% cancellation fees.

Refunds: Are made only by the issuing travel agent or port agent on condition that the date of cancellation is confirmed on the ticket with the stamp and signature of the responsible office (issuing travel agency or port office).

Cancellation fees apply as follows:

  • Cancellation up to 30days before departure: 100% refund.
  • Cancellation from 29days till 7 days before departure: 75% refund.
  • Cancellation from 6 days till 24hours before departure: 50% refund.
  • Cancellations less than 24 hours before departure and for non-show tickets there is no refund.
  • The refund is only made by the agency that has issued the ticket.

Cancellation of tickets and return of fare:

  • Up to 8 days prior to departure time tickets can be cancelled without penalties or converted to an open date ticket. The ticket must be returned to the issuing agency.
  • From 7 days up until the departure time: Tickets can be cancelled with a cancellation penalty of 50% or converted to an open date ticket (up to 2 hours prior to departure time). The ticket must be returned to the issuing agency.
  • After departure: Tickets cannot be cancelled, cannot be converted to open date and travel dates cannot be changed. Tickets can only be cancelled by the issuing travel agent; they cannot be cancelled over the phone. Tickets must be returned to the issuing travel agency for cancelations or changes.

  • From 14 up to 7 days before departure: 75% refund or change to open date ticket
  • The tickets can be converted into open date tickets for travel until the 31/12/2022
  • After departure: tickets cannot been cancelled or changed to open date.
  • Open date tickets are valid for one year from the issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.

Especially for the periods of EASTER, HOLY SPIRIT DAY and the month of AUGUST:

  • 100% refund for:
    Cancellation of tickets up to 14 days before departure.
  • 50% refund for:
    Cancellation of tickets from 14 days until departure.

OPEN DATE TICKETS: Open date tickets are canceled without cancellation fees only if they have initially been issued as open date tickets. When converted to open date they are canceled with 50% cancellation fees. Open date tickets are valid for one year from the issuing date. Open date tickets are not valid for embarkation unless replaced by new tickets with the date of departure.

Cancellations must be notified to the Carrier in writing or by the travel agency that issued the ticket.

The following cancellation fees apply on the total amount of the ticket (passengers, vehicles, pets, other items)*:

Full fare ticket:

  • 10% penalty (plus fix dues) up to 30 days prior to sailing.
  • 30% penalty (plus fix dues) from 29 to 7 days prior to sailing.
  • 50% penalty (plus fix dues) from 6 to 2 days prior to sailing.
  • 100% penalty (plus fix dues), 1 day or less from departure and no show.

* Meals on board and shuttle bus service:
- they are not refundable in case of 100% penalty or no show
- they are 100% refundable in all other cases.

Special fare tickets are not refundable. No refund is granted for missed embarkation due to refusal by authority or due to missing or insufficient personal documentation or vehicle documentation. The tickets, which were made two changes of sailing date, are not refundable. Tickets with special Agreement are refundable if they are Special Fare tickets, otherwise they will be not refunded.

Issued tickets are canceled in accordance with the following conditions:
- Up to 14 days before departure: 100% refund.
- Up to 7 days before departure: 75% refund.
- Up to 12 hours before departure: 50% refund.

Cancellations made less than 12 hours before departure date cannot be refunded.

In order for the cancelation to be made it is necessary to return the ticket to the agent where it was issued (authorized for cancellations).

The Tickets can also be converted to open tickets at least 24 hours before the departure. Open date tickets can be replaced with tickets with a different date on any of our routes, subject to availability (valid for one year and non cancelable, any difference in price is not refundable). To convert a ticket into open date it is necessary to present the ticket to the issuer or any central agency of the ferry company.

In case of canceled sailings because of force majeure (for example due to bad weather conditions), the company will only return the full value of the ticket cost.

The company shall not be liable for any delay in sailing, deviation and not keeping the scheduled route due to unfavorable weather conditions or orders by the ministry and Port Authorities or due to force majeure and take place to ensure passenger safety.

  • For cancellations made 14 days before the scheduled day of departure of the ship or earlier, the overall fare plus costs in favour of third parties and VAT are returned.
  • For cancellations made 7 days before the scheduled day of departure of the ship or earlier, 75% of the fare plus costs in favour of third parties and VAT are returned
  • For cancellations made 12 hours before the scheduled day of departure of the ship or earlier, 50% of the fare plus costs in favour of third parties and VAT are returned
  • For cancellations made within 12 hours before the scheduled day of departure of the ship no money is returned at all.

Ticket Cancelation:

  • Up to 14 days before departure 100% refund.
  • Up to 7 days before departure date 75% refund.
  • Up to 12 hours before departure date 50% refund.
  • Cancellations made less than 12 hours before departure time cannot be refunded.
  • Alternatively:
    Tickets can be converted to Open Date tickets, if requested by the passenger, up to 2 hours prior to departure time. Open Date tickets can be replaced by a new ticket of equal or greater value, by paying the fare difference according to availability. Above mentioned cancelation policy does not apply for the new ticket and any fare difference between the two tickets is non refundable. Discounts that were not included in the original ticket cannot be added to the new one also, a vehicle ticket cannot be replaced by a passenger ticket and v.v. Open Date tickets must be replaced within 1 year of the original issue date.

On Domestic Lines (Kythira - Antikythira - Gythio - Kissamos)

HIGH SEASON: (16/12/2016-08/01/2017, 24/02/2017-27/02/2017, 07/04/2017-23/04/2017, 02/06/2017-05/06/2017, 30/06/2017-10/09/2017, 15/12/2017-07/01/18)

  • Up to 14 days before departure: 100% refund or conversion into open date.
  • From 13 days and up to 7 days before departure: 75% refund or conversion into open date.
  • From 6 days and up to 2 hours before departure: 50% refund or conversion into open date.
  • 2 hours prior and up to the time of departure: 50% refund, tickets are not converted into open date and no change of date is not possible.
  • After the departure tickets cannot be canceled, cannot be changed or be converted into open date.
  • It is NOT possible to cancel by telephone.

LOW SEASON: (all other dates)

  • Up to 4 hours before departure: 100% refund or conversion into open date ticket.
  • From 3 hours and up to 1 hour before departure: 50% refund or conversion into open date ticket.
  • 1 hour prior and up to the time of departure: 50% refund, tickets are not converted into open date and no change of date is not possible.
  • After the departure tickets cannot be canceled, cannot be changed or be converted into open date.
  • It is NOT possible to cancel by telephone.

Open date tickets are valid for 1 year from the original date of issue. For a refund, the canceled tickets must be returned to the agency.

  • Up to 14 days before departure, 0% cancellation fees.
  • From 14 days up to 7 days before departure, 25% cancellation fees.
  • From 7 days up to 12 hours before departure, 50% cancellation fees.
  • Cancellations made less than 12 hours before departure, 100% cancellation fees.
  • Passengers who wish to cancel their tickets are required to contact the travel agency that issued their ticket/s.
  • From 12 hours up to 1 hour before departure, tickets can be made OPEN.

  • In the event of cancellation, written notice must be received by Meander Travel at least 3 days prior to the clients' arrival in order to receive the full refund.
  • In the event of no show, 100% cancellation fee will apply.
  • In the event of the cancellations due to the bad weather conditions there will be no refund.

Reservations including the 20% Early Booking discount may be changed or cancelled without fees until 31th May. After this date the booking cannot be cancelled, however tickets can be changed or made open, by paying the price difference towards the standard price. Any applicable fees by Greekferries Club are independent.

International Routes

Reservations including the 15% Early Booking discount may be changed or cancelled without fees until 30th June. After this date the booking cannot be cancelled, however tickets can be changed or made open, by paying the price difference towards the standard price. Any applicable fees by Greekferries Club are independent.

  • Up to 30 days before the scheduled departure: 90% refund.
  • From 29 days up to 7 days before the scheduled departure: 70% refund.
  • From 6 days up to 2 days before the scheduled departure: 50% refund.
  • 24 hour prior to departure time: the fare is not refunded.
  • Tickets can be refunded only by the issuing agency.
  • The fare is not refundable for Non Show, Open Date tickets and if boarding is prohibited by port authorities due to insufficient documents (passenger or vehicle).

Domestic Routes (Crete & Cyclades islands)

  • From the date of the ticket issue and up to 14 days before the scheduled departure, the fare of the ticket is fully refundable.
  • From 13 days up to 7 days before the scheduled departure: 75% refund.
  • From 6 days up to 12 hours before the scheduled departure: 50% refund.
  • Less than 12 hours prior to departure time the fare is non refundable.
  • Non Show and Open Date tickets are non refundable.

Open Tickets

It is possible to convert tickets to Open date tickets, for a future trip, as long as the request in made as follows:

An open date ticket can be replaced by a new ticket of equal or greater value, by paying the price difference and are subsequent to availability.
The above cancellation conditions do not apply to the newly issued ticket and no refund can be made in the case it is not used.
The newly issued ticket can only include discounts that were included in the original ticket and also a passenger ticket cannot be not replaced by a vehicle ticket or vice versa. Open tickets are valid (can be replaced with a new ticket) for one year from the original date of departure.
Open tickets are valid (can be replaced with a new ticket) for one year from the original date of departure.

High season: From 01/07 till 30/09

  • A ticket can be converted to an open date tickets up to 12 hours prior to the scheduled departure time.
  • From the issuing date up to 12 days prior to departure date/time: 100% refund.
  • From 12 days up to the scheduled departure date/time: 50% refund.

Low season: From 01/01 till 30/06 and from 01/10 till 31/12

  • A ticket can be converted to an open date tickets up to 3 hours prior to the scheduled departure time.
  • From the issuing date up to 5 days prior to departure date/time: 100% refund.
  • From 5 days up to the scheduled departure date/time: 50% refund.

Cancellation fees apply as follows:

  • Cancellation up to 30days before departure: 90% refund.
  • Cancellation from 29days till 7 days before departure: 70% refund.
  • Cancellation from 6 days till 48 hours before departure: 50% refund.
  • Cancelation in less than 48 hours prior to departure and for non-show tickets : non refundable.
  • The refund is only made by the agency that has issued the ticket.

Low season:
Up to 4 days before the departure:
The tickets which are canceled are getting a full refund, or they can be changed to “open”
Less than 4 days to 4 hours before departure: the tickets can be changed to “OPEN”, while in the case of cancelation, the passengers get only 50% of the total fare as a refund.
Below 4 hours until the departure, the tickets can only be canceled, with a 50% refund.
In case the ship has already departed, the tickets can’t be changed or canceled.

High season: 24/04/2021 – 04/05/2021 & 07/06/2021 – 19/09/2021
14 days before the departing date, the tickets can be canceled with a 100% refund, but they can also get changed to “open”, so they can have a different date, different itinerary, etc.
From 14 days until 12 hours before the departure, the tickets can be changed in terms of date and itinerary, or they are changed to “open”, or either canceled with a 50% refund to the customer. Less than 12 hours to 4 hours before departure: the tickets can be canceled with a 50% refund to the customer. However the tickets can’t be changed and they cannot be changed to “open” tickets.
Below 4 hours until the departure: the tickets cannot be canceled, cannot be changed to “open” tickets, while the date of the itinerary cannot be changed as well.
Open date tickets are canceled without cancellation fees only if they were originally issued as open tickets. Tickets that have been converted to OPEN can be canceled with 50% cancellation fees.

Cancellation fees apply as follows:

  • Cancellation up to 30days before departure: 90% refund.
  • Cancellation from 29days till 7 days before departure: 70% refund.
  • Cancellation from 6 days till 48 hours before departure: 50% refund.
  • Cancelation in less than 48 hours prior to departure and for non-show tickets : non refundable.
  • The refund is only made by the agency that has issued the ticket.

100% refund for all cancellations made prior to the departure of the ferry.

  • A 100% refund, up to 91 days prior to departure.
  • A 80% refund, from 90 days up to 8 days prior to departure.
  • A 50% refund, from 7 days to 24 hours prior to departure.
  • The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship’s departure or if the passenger does not report at check-in.

For the periods 12/03/21 to 15/03/21, 28/04/21 to 04/05/21, 18/06/21 to 21/06/21 and 05/07/21 έως 05/09/21 the following applies:
Tickets can be cancelled up until 5 days before departure. Tickets are cancelled without cancellation fees or are made open or they are transferred to other travel dates.
From 5 days up to 12 hours before departure, tickets can be cancelled with 50% cancellation fees or they can be made open or transferred to another travel date.

For the remaining dates the following applies:
Up to 3 days before departure tickets can be cancelled without cancelation fees, made open or transferred to a different travel date.
From 3 days up to 2 hours before departure tickets can be cancelled with 50% cancellation fees or they can be made open.

For all travel dates:
Once the ship has departed tickets can neither be cancelled nor made open, except for reasons of force majeure when the passenger cannot travel and can provide all necessary documentation.